Application Support Analyst

Overview

Zurich is currently hiring an Application Support Analyst to join their Application Support Center team. The successful candidate provides second level support services to internal customers related to an application/ set of applications and identifies basic application, rating, coding, workflow and software issues.

• Resolves basic inquiries
• Performs standardized operational tasks to ensure that service levels and performance are met; takes action to address or escalate performance or operational issues as necessary
• Identifies, analyzes, and troubleshoots application problems reported by users
• Reports service performance to line management and provides feedback on execution of standardized operational tasks to the business
• Documents all inquiries into the Help Desk problem management system
• Complies with IT service management governance, standards and policies
• Provides input for service level performance reports to the business and generates improvement actions where necessary
• Supports the end-user satisfaction process and service improvement programs
• Manages incident escalations and complaints, working with the Business Unit to resolve individual service issues
• Supports the business in disaster recovery testing
• Creates and maintains SOPs and RCAs to ensure process clarity and effective issue resolution

• High School Diploma or Equivalent and no prior experience required in the Application Support area
• OR Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Application Support area
• Customer service experience
• Experience in analyzing computer problems
• Rating Experience
• Coding Experience
• Must be able to work flexible schedules

• Insurance industry experience
• Organization skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $22.40 - $30.87 with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. Total rewards information is available to learn more.

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Schaumburg

Remote Working:
Hybrid

Schedule:

Full Time

Employment Sponsorship Offered:
No

Nearest Major Market:
Chicago