Director, Infrastructure Services

Overview

Position Summary
The Director of Infrastructure is responsible for overseeing an organization’s IT infrastructure, including networks, servers, and data centers. They lead a team to ensure the availability, security, and efficiency of infrastructure systems, develop strategic plans, and manage budgets. This role plays a critical role in supporting the organization’s technological needs and objectives.

• Lead and Develop team members in a manner that reflects Creative Group’s Vision and Core Beliefs.
• Manage and coach team members focusing on their professional development and necessary training with the goal of improving execution of the planned activities to maximize results; identifies growth and educational opportunities aligned with individual career objectives.
• Interview, hire, engage, retain, and discipline and terminate with appropriate Senior Leadership Team approval when needed.
• Assess and analyze overall team performance results and service levels, initiating any actions needed to close gaps or address low team performance.
• Identify opportunities to provide feedback and demonstrate an ability to handle difficult conversations and conflict when necessary.
• Develop and deliver timely and fair performance reviews to direct staff, ensuring employee development and goal optimization.
• Identify and partner with respective department to implement training needs, as needed.
• Reinforce a team mentality within and across teams.

• Lead IT Infrastructure to ensure maximum efficiency, client outcomes, business results.
• Lead large IT projects, including the design and deployment of new IT systems and services.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
• Troubleshoot hardware and software issues related to internal IT.
• Evaluate vendor cost and quality of services.
• Work with security to implement resources securely.
• Manage infrastructure life cycles.
• Communicate and validate product architecture with peers, partners and stakeholders.
• Manage the design and implementation of system architecture and interfaces using industry best practice.
• Develop reporting metrics, dashboards and status reports, including performance against SLAs.
• Ensure the needed level of infrastructure diagrams and documentation are produced and maintained.
• Manage the development of a library of deployable and documented scripts, processes, and procedures for cloud migration and operational tasks.
• Contribute to the design, documentation and testing of Business Continuity and Disaster Recovery planning as required.
• Manage the forecast of system demands and recommend upgrades, expansions and reconfigurations. Help define IT infrastructure strategy, architecture, and processes.
• Assist the team with project planning and other large collaboration efforts, while fostering an environment of open communication and problem solving.
• Work with internal and external stakeholders to obtain and translate requirements into technical implementations.
• Perform other duties as assigned.

• Bachelor’s degree in IT, computer science or management related field or equivalent experience.
• Experience working with technologies including Microsoft Azure, .Net, SQL Server, Web Services, REST APIs, etc.
• 3+ years’ experience delivering business-critical IT infrastructure that includes design, administration, implementation and management experience.
• 5+ years of experience in cross-functional teams influencing senior-level management and key stakeholders effectively across the organization.
• Formal training and/or current certifications in ITIL or ITSM.
• Excellent customer service skills, including both verbal and written interpersonal communication skills.

Embark on the next step in your career journey with Direct Travel! As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the direction of our experienced leadership team, we are rapidly…