Technical Service

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.

Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support - and greater peace of mind.

• Install, configure, and test clinical software and hardware solutions (onsite and remote)
• Support system upgrades and database migrations from legacy platforms
• Ensure successful go-live and provide technical support

• Configure and validate integrations using:
• HL7 (v2), DICOM, PACS, EMR
• REST APIs
• Monitor and optimize secure data exchange between clinical systems

• Support Windows/Linux in the hospital IT environments
• Work with domains, firewalls, VPNs, Citrix/virtual servers, and cloud services
• Manage SQL databases and troubleshoot backend/system performance issues

• Conduct onsite and remote demonstrations and technical training
• Guide clinical and technical staff on system operation and troubleshooting
• Collaborate closely with Sales, Clinical, and 3rd party to troubleshoot and resolve customer issues

• Ensure adherence to HIPAA and data protection standards
• Maintain cybersecurity best practices.
• Follow quality system procedures and maintain accurate documentation

• Bachelor's degree in IT, Computer Science, or similar
• Solid understanding of:
• Operating systems (Windows Server, Linux)
• Networking (TCP/IP, DNS, routing, VPNs)
• SQL server management
• Virtualization platforms
• APIs and system integrations
• Programing and scripting [+ advantage]
• Familiarity with healthcare standards (HL7, DICOM, PACS) [+ advantage]
• Familiarity with integration engines (Mirth, Cloverfield, Rhapsody) [+ advantage]
• Familiarity with HIS/EMR (Epic, etc.) [+ advantage]
• Prior experience providing phone-based customer support, troubleshooting, or training.
• Strong communication skills and customer-oriented mindset
• Willingness to travel (up to 50%)

The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.

• Medical Plans
• Wellness Program
• Dental & Vision Benefits
• EAP Services
• Legal Services
• 401(k)
• 4 weeks of PTO
• 2 Floating Holidays
• 7 Company Holidays
• HSAs (Employer HSA contribution available, dependent on plan selection.)
• Dependent Care FSA
• Disability Benefits
• Life Insurance Benefits
• Tuition reimbursement and more!

Join Natus Sensory today. Confidence in every Sense.

Natus is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories.

It is also Natus' policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.