NMC_- Help Desk Support Technician
Job in
Schaumburg, Cook County, Illinois, 60159, USA
Listed on 2026-04-29
Listing for:
New Millenium Consulting
Full Time
position Listed on 2026-04-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
One of our clients in Schaumburg, is urgently looking for a Help Desk Support Technician.
Must Have:- M365 & O365 stack is necessary
- Experience with Active Directory for user management
- Hands-on experience with imaging and configuring laptops and desktops
- Hands-on experience with MAC and Mobile Device Configuration (MDM)
- Experience with MS Intune and MS Endpoint would be a plus
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- Experience with Ticketing system - ideally with Service Now
- Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
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