Technical Support Operation Representative

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately safer nations. Connect with a career that matters, and help us build a safer future.

Technical Support Operation (TSO) supports a global customer base for advanced digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant, and reliable communications. MOTOTRBO offers a portfolio of digital radios, infrastructure, and applications that enables voice and data communications allowing our customers to instantly communicate, facilitate decision-making and provide seamless coordination in even the harshest of environments.

The TSO Product Support SR I position provides first and second-line support to our mission and business-critical customers. The role is highly varied with the main emphasis on the resolution of service requests in terms of incident resolution, problem root causing and technical request fulfillment in the most timely manner possible. In order to achieve this, you act as the primary interface to communicate with customers, Motorola Solutions field teams, and development engineering.

The role is mainly office based; however, travel to customer sites may be required in order to expedite service.

We are seeking a dedicated professional to provide comprehensive pre- and post-sales technical support for our North and Latin American customer base. In this role, you will manage technical inquiries for MOTOTRBO and related products, ensuring a high-quality experience through diligent problem-solving and effective communication.

• Own the customer experience by managing technical support tickets from initial contact to resolution, ensuring all expectations and service standards are met.
• Provide expert troubleshooting via phone and email, utilizing technical equipment to reproduce system configurations and resolve complex issues.
• Collaborate across departments as a primary liaison, communicating effectively in written and spoken English to bridge the gap between customers and internal teams.
• Apply analytical thinking and IP networking knowledge to diagnose problems in a fast-paced, customer-facing technical environment.
• Maintain flexible availability to support our regional partners during shifts of 9:30 AM – 6:00 PM or 10:30 AM – 7:00 PM CST, Monday through Friday.
• Leverage technical expertise in areas such as Radio Communication Systems (Trunking/Conventional), VoIP, or various operating systems (Windows/Linux) to enhance support delivery.
• Utilize industry certifications (e.g., ITIL, A+, or Network+) and CRM experience (Service Now) to streamline operations and maintain best practices.

Target Base Salary Range: $60,000 - $65,000

• High School Diploma or equivalent
• 2+ years of Technical Support Experience

Under 10%

None

Experienced

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.