Global Services Design & Tools Product Manager - Field Tools

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Design & Tools Organization (D&T) of the Centralized Managed and Support Operations Team (CMSO) is responsible for the design, implementation and deployment of service delivery models, processes, technologies, reports & analytics used by Motorola Solutions Global Services Organization.

This role bridges the gap between the CMSO strategic vision and technical execution, directing the roadmap, development, and adoption of global field tools to drive operational excellence.

• Aligns product strategy and roadmaps with the CMSO organizational vision, ensuring all digital tools support long-term global service goals.
• Directs the full development lifecycle
  , managing the design, coding, and maintenance of applications while prioritizing the product backlog and release schedules.
• Evaluates organizational needs by collaborating with internal operations and conducting market research to identify high-impact automation and efficiency opportunities.
• Defines product requirements and business cases
  , translating the  what  for architecture teams while performing ROI analyses to justify new features or tools.
• Assesses emerging technologies and specifications to appraise new product ideas, ensuring field tools remain modern and technically robust.
• Partners across IT and business units to coordinate integrated solutions, managing user adoption and providing long-term strategic analysis for leadership.
• Diagnoses operational challenges and evaluates system requirements to ensure tools are scalable, stable, and aligned with the ITIL framework.
• Maintains deep industry expertise through professional networks and continuous learning to influence the direction of service delivery and technical innovation.

To succeed in this role, the candidate should possess exceptional strategic thinking
, financial acumen for ROI modeling, and a strong command of the ITIL framework
. They must balance high-level leadership with the technical ability to oversee complex system debugging and documentation.

Target Base Salary Range: $140,000 - $150,000

• Bachelor's degree in Business, Computer Science or Technology related area of study
• 8+ years of related experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Under 10%

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.