Systems Engineer

Cyber Advisors (CA) based in Schaumburg is looking for an experienced Systems Engineer.

CA is a steadily growing IT managed services provider (MSP) that specializes in a very high-quality, customer‑focused approach to designing, managing, and maintaining our customers’ IT environment.

This is a full‑time position, hybrid based in the Chicago area. Working hours are Monday–Friday with occasional evenings and weekends.

• Provide primarily remote and on‑site support to our clients.
• Proactively anticipate, pre‑empt, diagnose, and solve hardware, network, and software problems.
• Develop and maintain knowledge of customers’ specific business environment.
• Perform major technology platform migrations (Exchange, Active Directory, and others).

• Strong knowledge of TCP/IP and networking fundamentals
• Broad knowledge of Windows Server, Active Directory, and Exchange
• Broad knowledge of Windows Desktop OS & MS Office Suites
• Experience with network security, anti‑virus, and firewalls.

• Dedication to customer satisfaction and getting it right the first time.
• Demonstrate ability to explain complex technical concepts to a non‑technical audience.
• Strong trouble‑shooting skills across a broad and diverse population and environment.
• Proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices; focused on continuous self‑improvement.
• Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendations.
• Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
• Appreciation of internal customer business, goals, and objectives, strategies, and needs.
• Ability to manage and prioritize multiple tasks, aggressive targets, and deadlines.
• Understanding of priorities and effective work procedures, self‑manage work time and prioritize multiple tasks and problems.

• Bachelor’s Degree in Computer Science or commensurate work experience.
• A+, Network+, or similar IT certification.
• 5+ years IT experience.

• Competitive salary depending on skills and experience.
• PTO.
• Employer‑paid Health and Dental Insurance for CA employees.
• Great opportunities for career advancement.
• 401(k) with employer matching.
• Paid time off to train for continuing education.
• Disability and Life Insurance.