Help Desk Job Schaumburg area,Illinois USA,IT/Tech

Position: IT Help Desk
Client: Pharmacy Company
Location: Schaumburg, IL 60173
Duration: Fulltime / Permanent
Work Schedule: Onsite
Salary: $50K - $55K base

Role Impact
The IT Help Desk Associate supports daily technology operations for the Company by providing technical assistance, troubleshooting end-user issues, and maintaining system reliability. This role serves as the first point of contact for IT support while contributing to software initiatives, project execution, and ongoing system improvements. The position requires strong technical troubleshooting skills, customer support capabilities, and the ability to minimize operational disruptions across business systems.

Key Responsibilities

First-level technical support for end-users via phone, email, and remote support tools
Remote troubleshooting and issue resolution for hardware, software, and mobile devices
Incident logging, tracking, and resolution documentation within IT support systems
Escalation management for unresolved technical issues to advanced support teams
End-user guidance through technical problem-solving processes
IT project participation and coordination activities
Software project support including testing and application upgrades
Security maintenance and risk assessment support activities
User training and technical guidance for internal systems and applications
Customer feedback collection and communication with internal IT teams

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field OR 2–3 years of relevant IT support experience
Technical troubleshooting experience with computer systems, mobile devices, and operating systems
Ability to diagnose and resolve basic technical issues independently
Experience supporting end-users in a help desk or technical support environment
Strong organizational, analytical, and time-management skills
Excellent verbal and written communication skills
Ability to work independently and within cross-functional teams
Familiarity with independent pharmacy industry environments preferred

Technical Environment / Must-Haves

Active Directory
Microsoft technologies
Azure
Intune
Firewall support/troubleshooting
General Microsoft/O365 support experience

Core Tools & Systems

Asana
Jira
Mobile device support platforms
Operating systems administration
Remote troubleshooting tools
Risk assessment and security maintenance tools
Software testing environments
Technical support ticketing systems
User support and training systems

Preferred Skills

Experience contributing to IT or software implementation projects
Knowledge of customer support best practices and escalation management
Familiarity with project management and collaboration platforms