Field Service Trainer

Mazak Corporation is looking for a Field Service Trainer to join the Midwest Service department at our Midwest Technology Center located in Schaumburg, IL. This position will have the responsibility to organize, create and conduct training classes for both regional and North American service associates. The position reports regionally but also dotted line to National Service for consistency of delivery purposes.

Essential duties include, but are not limited to the following:

• Proactively attain a safe and healthy work environment for all employees
• Maintain role as FSE in field service. Perform regular FSE or Technical Support duties as needed by regional service schedule.
• In conjunction with National Training, assist in creating training course curriculum and associated tests.
• Onboard all new FSE.
• Ensure mandatory training in region is maintained at 95% or better for Mazak, Distributor & Vendor FSE.
• Assist in assessing FSE technical ability.
• Define training plan for each regional FSE to reach skill level 3 or better.
• Conduct testing to verify course material has been communicated and retained.
• Provide feedback for updating training courses based on test results.
• Provide one-to-one training in the field at regional/customer locations.
• Provide training courses in the region or in location within North America approximately once per month.
• Maintain accurate training and test records in UKG.
• Engage with Mazak North American and Global Head Office’s to align training delivery to corporate goals and strategies.
• Participate in Pre-Install Meetings as required for technical support.
• Utilize excellent written & oral communication, organizational and presentation skills.
• Present a professional, focused image and actively promote this concept to others.

• High school diploma.

• Completion of Train the Trainer course
• Extensive experience on Mazak Machine Tools
• Six years’ minimum experience in the field or a related position is preferred

The pay range for this role is $35-$45 per hour.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.