Manager of Business Processes

Manager of Business Processes

Manager of Business Processes

Operations

Full-Time

rf IDEAS Inc HQ Schaumburg, IL 60173, USA

Key Responsibilities

Business Process Improvement

• Conduct ongoing assessments of business processes across the organization to identify inefficiencies, bottlenecks, and opportunities for improvement — with or without AI involvement
• Design and implement process improvements using the most effective approach available: workflow redesign, automation, AI augmentation, or a combination of methods
• Leverage Claude-based workflows where applicable to streamline document processing, reporting, data analysis, and cross-functional communication
• Use Claude Code for lightweight scripting, developing agents, and automation of repetitive business tasks without requiring full engineering resources
• Evaluate emerging AI tools and make evidence-based recommendations for adoption; clearly distinguish where AI adds genuine value versus where traditional process improvement is the right answer

Process Design & Documentation

• Map current-state business processes and define future-state workflows that incorporate AI assistance
• Develop standardized process documentation, SOPs, and playbooks for AI-augmented workflows
• Establish metrics and KPIs to measure process efficiency gains, cost savings, and quality improvements
• Maintain a portfolio of active process improvement initiatives and communicate progress to stakeholders

Cross-Functional Collaboration

• Partner with department heads to understand pain points and define improvement objectives
• Facilitate workshops and working sessions to surface process bottlenecks and co-design solutions
• Serve as the internal subject matter expert on responsible AI use — setting guardrails, best practices, and governance standards
• Train and enable employees to confidently use AI tools in their day-to-day work

Data Governance & One Trust

• Own and manage data flow documentation within the One Trust platform, ensuring all business process changes that affect data collection, storage, or transfer are accurately reflected
• Partner with Legal, IT, and Compliance to maintain up-to-date data flow maps and privacy impact assessments as processes evolve
• Serve as the primary business-side liaison for One Trust — coordinating with stakeholders to capture new data flows, remediate gaps, and ensure ongoing program accuracy
• Identify opportunities to streamline and automate One Trust data flow maintenance through integrations or templated workflows

Technology Stack Ownership

• Develop and maintain working knowledge of rf IDEAS' software technology stack — including core business systems across Finance, Operations, Sales, CRM, and IT — to understand how tools interconnect and where process friction originates
• Proactively identify opportunities to enhance, consolidate, or replace tools based on observed workflow gaps, redundancies, or evolving business needs
• Provide informed recommendations to leadership on software investments, renewals, and rationalizations — weighing capability, cost, integration complexity, and user adoption
• Participate actively in the evaluation, implementation, and integration of new software systems — serving as the business process voice during requirements gathering, vendor selection, configuration, and rollout
• Partner with IT to ensure new tools are integrated in a way that supports clean data flows, reduces manual handoffs, and aligns with existing process architecture

Reporting & Finance Alignment

• Collaborate closely with the VP of Finance to align process initiatives with financial goals, budget cycles, and operational reporting
• Support Finance with AI-assisted analysis, forecasting assistance, and reporting automation where applicable
• Provide regular ROI reporting on completed initiatives to justify continued investment in AI tooling

Required Qualifications

• BS/BA degree required; preferred focus in Finance, Accounting, Economics, Engineering, Business Administration, or Management Information Systems
• 7+ years of experience in business process management, operations, or a related field
• Demonstrated experience deploying AI tools (Claude, ChatGPT, Copilot, or similar) in a professional…