Senior AI Product Manager; Hybrid

Position: Senior AI Product Manager (Hybrid)
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Design and Tools (D&T) organization creates the foundational framework that allows our teams to perform when it matters most. As a core part of the Centralized Managed Support Operations (CMSO) context, this team focuses on improving agent efficiency and enhancing customer self-service. We build solutions that center on safety and security, ensuring that our systems support confident operational performance across the globe.

Job Description

At Motorola Solutions, everything starts with our people. We are seeking a Senior AI Product Manager to lead and drive the Artificial Intelligence & Automation value stream within D&T. In this role, you will own the end-to-end strategy, roadmap, and execution of the AI value stream, collaborating with business operations to translate user requirements into proactive solutions. Guided by our corporate mission of "Solving for safer," you will augment human capabilities by leading data scientists to build custom predictive and prescriptive machine learning models.

By focusing on the "Assisted Experience," this role delivers cognitive shortcuts that handle the mundane, automate workflows, and optimize support efficiencies for our agents, fields, and partners.

Key Responsibilities:

Strategic Vision & Roadmap

* Develop the overarching strategy, vision, and roadmap for all AI projects to achieve business objectives

* Seek and analyze user feedback to prioritize features on the product roadmap based on impact and feasibility

* Track key product metrics and analyze user behavior to inform product improvements and measure solution ROI

Cross-Functional Collaboration

* Collaborate with global stakeholders to resolve conflicts and drive successful project delivery

* Drive requirements, design, and architecture for AI projects in partnership with Salesforce and Service Now Product Managers

* Build and communicate the value of delivered solutions to leadership while managing product launches

AI & Predictive Modeling

* Identify and prioritize AI use cases in the customer care domain to elevate support efficiencies

* Perform feature planning, prioritization, and execution for advanced automation capabilities

* Develop AI project charters and statements of work (SOW) to obtain stakeholder buy-in for project initiation

Job Requirements:

Technical Expertise

* Generative & Conversational AI to design and implement AI-powered features for customer-facing channels, including chatbots and virtual agents

* Natural Language Processing (NLP) to apply sentiment analysis and topic modeling for trend detection and root cause identification

* Cloud Computing to work with leading public clouds such as AWS, Google Cloud, or Azure

* Service Now & Salesforce to leverage platform features and enhance the support workflow ecosystem

Professional Experience

* Customer Care Operations to support a high-volume technical support organization and drive operational efficiency

* Data Science Leadership to serve as a thought leader and guide teams building predictive and prescriptive ML models

* Communication Skills to work effectively under pressure and present technical value to leadership

* Time Management to prioritize tasks, multitask, and manage time effectively across functional groups

Target Base Salary Range: $120,000- $140,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

* Bachelor's degree in Computer Science or an…