Implementation Consultant

Job Type: Full‑time

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest‑growing HCM software providers worldwide by delivering an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and meet the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks. We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. Career development opportunities are also available.

This is a 100% in‑office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on‑site five days per week during designated work hours.

As an Implementation Consultant I, you will support small business clients by configuring solutions that meet their unique needs. You’ll begin by conducting a detailed needs analysis, then tailor system setups to improve efficiency, streamline processes, and enhance reporting capabilities. You’ll also ensure accurate data conversion from previous systems, validate results with clients, and provide hands‑on support through the transition to our Client Services team.

• Act as the client’s trusted advisor, ensuring exceptional customer experiences throughout the implementation process, facilitating meetings, and maintaining communication throughout the life cycle.
• Provide a smooth transition and post‑implementation support as needed, including system maintenance and issue resolution based on client feedback.
• Assist clients in data migration, data mapping, and data validation to ensure accurate and complete integration into the HCM software.
• Collaborate with clients to gather and analyze business requirements related to specific HCM functions (e.g., payroll, HR, time, and labor).
• Review configuration of the system with the client to ensure the software aligns with their needs and expectations for optimal utilization.
• Collaborate with internal cross‑functional teams, including sales, product SMEs, and project managers, to deliver high‑quality implementations.
• Troubleshoot and resolve implementation‑related matters, escalating critical concerns to the appropriate teams when necessary.

• 1+ year of customer service or customer‑interfacing role.
• 1+ year of HCM implementation experience preferred.
• Bachelor’s degree required; however, candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five years of experience in HCM, will also be considered.
• Client‑centric approach: possess excellent interpersonal verbal and written communication skills with a strong customer‑focused mindset throughout the implementation process.
• Proficiency in Microsoft Office (with a strong emphasis on Excel) and other programs: adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes. Experience with Excel functions including VLOOKUP, pivot tables, data manipulation and analysis.
• Resourcefulness: utilize problem‑solving abilities to overcome obstacles and find creative solutions that meet project requirements and client expectations.
• Project management: successfully handle multiple projects concurrently, effectively prioritizing tasks, managing timelines, and ensuring deliverables are met on time. Maintain a high level of organization and attention to detail throughout the implementation process.

• Ability to sit for extended periods: the role requires sitting at a desk or workstation for long periods, typically 7–8 hours a day.
• Use of computer and phone systems: the employee…