IT and Security Support Specialist

Position Purpose

Working directly with the Vice President of Information Security, this role will serve as the first line of response for technical support and security operations. This role is designed for a highly motivated recent graduate looking to gain hands-on experience by working closely alongside our IT Systems Administrator and Information Security Lead. You will not be working in a silo; instead, you will be part of a collaborative team environment that encourages mentorship and cross-training.

The successful candidate will maintain daily IT operations, assist with user management, and help enforce security protocols.

• Act as the primary point of contact for resolving user hardware, software, and network connectivity issues, escalating complex problems to the Systems Administrator or Info Sec Lead as needed.
• Handle user provisioning, modification, and de-provisioning by creating accounts, managing permissions, and ensuring proper access controls are applied.
• Assist the Information Security Lead in monitoring systems for security alerts, performing basic triage on potential security incidents, and ensuring endpoint protection tools are active and updated on all user machines.
• Collaborate with the IT Systems Administrator to perform routine maintenance tasks including system patching, hardware deployment, asset inventory tracking, and software updates.

• Support end users with software and email issues.
• Support on-premise Active Directory and cloud Entra environment.
• Stay up-to-date on information technology trends and security standards.

Bachelor's degree in information technology, Information Security, or Computer Science.

• Prior internship experience in an IT support, helpdesk, or cybersecurity role, with one year of professional experience in a similar role considered a strong plus.
• Familiarity with directory services and identity management environments such as Active Directory or Entra /Azure.
• Understanding of networking concepts, firewalls, web proxies, SIEM, email, and vulnerability management concepts.
• Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact.
• Strong Microsoft Office skills (Word, Excel and PowerPoint).
• Knowledge of the current IT threat landscape and emerging trends.

Lift up to 50 lbs.

5 days a week onsite in Schaumburg, IL.

Advanced oral and written communication skills. Strong analytical and problem‑solving skills. Ability to work with all levels of users and management within an organization.

• medical, dental, and vision insurance, life insurance, travel insurance, disability insurance, a flexible spending account, 401K plans, as well as a pension plan.
• We also offer financial assistance if you decide to adopt a child.
• Boler also has a comprehensive wellness program, that supports individuals in the proactive management of their overall health and wellness.