Sales Operations Manager - Governance Specialist

ADP is hiring a Sales Operations Manager – Governance Specialist as part of the Sales Enablement team within Worldwide Commercial Operations. Defines AI content guardrails, risk, controls, compliance, workflows, and escalation paths.

This is a hybrid position, 3 days per week in the office and 2 days per week from home. Qualified candidates must live within commutable distance to one of our commercial offices and be willing to work on a hybrid schedule.

• Ensures all AI-generated outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.
• Defines governance frameworks, risk controls, and escalation paths for AI-generated content.
• Builds trust and scalability by embedding compliance into AI workflows.

• AI content compliance and risk management
• Governance frameworks and approval workflows
• Bias, hallucination, and data privacy risk mitigation
• Policy definition and enforcement

• Governance policies and compliance frameworks for AI outputs
• Approval and escalation workflows for sensitive content
• Risk audit findings and mitigation recommendations
• Documentation for traceability and version control

• Partners with legal and compliance teams to define standards
• Conducts audits and monitors for risk signals in AI outputs
• Implements approval layers and human-in-the-loop processes
• Educates stakeholders on governance requirements and best practices

• Legal, compliance, and security teams for regulatory alignment
• Agent Enablement and Orchestration teams for workflow integration
• Prompt Engineer to embed guardrails into prompts
• Sales and enablement teams for adoption and awareness

• Compliance adherence and reduction in risk incidents
• Audit pass rates and governance coverage
• Trust in AI-generated outputs across stakeholders
• Effectiveness of escalation and approval processes

• AI Messaging Specialist identifies quality and risk signals
• Prompt Engineer embeds guardrails into prompts
• Agent Enablement and Orchestrator implement governance in workflows
• Governance Specialist owns policy, compliance, and risk management

• Experience in compliance, risk management, legal operations, privacy, security governance, content governance, or regulated communications
• Strong understanding of AI risks such as hallucination, bias, privacy exposure, unsupported claims, data leakage, and inaccurate personalization
• Ability to design clear approval tiers and escalation paths
• Experience writing policies, standards, procedures, or governance documentation
• Strong collaboration skills with Legal, Compliance, Security, Product, Enablement, and Sales
• Ability to balance risk reduction with business usability
• Excellent communication and training skills
• Familiarity with NIST AI RMF, responsible AI frameworks, privacy frameworks, or model risk management
• Experience with GDPR, data privacy, financial services, HR technology, or regulated customer communications
• Experience auditing content, systems, or AI outputs
• Experience designing human-in-the-loop controls
• Familiarity with logging, traceability, version control, and exception management

#LI-JC1

#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off
• and more

The compensation for this role is USD $86,600.00 - USD $ / Year
* * Actual compensation will not be less than the…