IT Support Engineer​/Systems Administrator

IT SUPPORT ENGINEER / SYSTEMS ADMINISTRATOR

Location: Onsite role in Schaumburg, IL

Salary range: $70,000 - $80,000

Hours: Full-Time, Monday through Friday (with rotating on-call schedule)

Duration: Full-Time / Permanent

Seeking an experienced senior technical resource to join a dynamic MSP support team. This role drives Tier 2 and Tier 3 escalations while delivering advanced infrastructure improvements for diverse clients.

• Own and resolve escalated technical issues across multiple client environments.
• Administer and troubleshoot Microsoft 365, Microsoft Entra , Active Directory, Windows Server, and related infrastructure.
• Support Microsoft 365 identity, security, MFA, Conditional Access, permissions, licensing, and authentication.
• Troubleshoot Exchange Online, mail flow, DNS, and email authentication issues.
• Assist with Microsoft 365 migrations, tenant changes, identity transitions, and post-migration troubleshooting.
• Troubleshoot Windows Server, virtualization, DNS, DHCP, Group Policy, networking, and other infrastructure issues.
• Identify recurring problems and opportunities to improve the reliability, security, and manageability of customer environments.
• Plan and execute customer improvement projects, including Microsoft 365 changes, security improvements, infrastructure upgrades, migrations, software deployments, and remediation work.
• Assist Tier 1/2 technicians with complex issues through troubleshooting guidance and knowledge transfer.
• Create and maintain technical documentation for client environments, projects, and support procedures.
• Communicate directly with customers regarding technical issues, project work, recommendations, and remediation plans.
• Participate in a rotating on-call schedule, providing after-hours technical support, troubleshooting critical issues, and escalating incidents as needed to ensure timely resolution.

• Minimum 4+ years of hands-on experience in IT support, systems administration, or as a senior technical resource within an MSP environment.
• Advanced expertise in Microsoft 365, Microsoft Entra , Active Directory, Windows Server, and hybrid infrastructure.
• Demonstrated experience with Exchange Online, mail flow, DNS, email authentication, virtualization, and Group Policy.
• Strong background in security administration including MFA, Conditional Access, and identity management.
• Proven ability to independently take technical problems and customer improvement projects from investigation through implementation.
• Excellent customer-facing communication skills paired with a talent for mentoring junior technicians and creating clear technical documentation.

• $82,000 to $102,000 per year
• Available health, life, vision, and dental insurance
• 401K Matching
• Paid time off (PTO) and paid holidays