Senior Business Analyst & Quality Assurance Analyst

Senior Business Analyst & Quality Assurance Analyst

As a Senior Business Analyst & Quality Assurance Analyst
, you will make an impact by driving the successful delivery of healthcare and pharmacy technology solutions that support member enrollment, claims processing, and operational excellence. You will be a valued member of the Healthcare Technology team and work collaboratively with business stakeholders, product owners, developers, architects, and testing teams to ensure solutions meet business objectives, quality standards, and regulatory requirements.

• Gather, analyze, and document business requirements, functional specifications, process flows, and user stories for healthcare and pharmacy technology initiatives.
• Design, develop, and execute functional, integration, regression, system, end-to-end, and user acceptance test cases to validate application functionality and business requirements.
• Lead User Acceptance Testing (UAT) activities and collaborate with business stakeholders to ensure solutions meet operational, compliance, and regulatory requirements.
• Validate healthcare claims, member enrollment processes, pharmacy inventory systems, API integrations, and EDI transactions to ensure data accuracy and system performance.
• Identify, document, prioritize, and track defects through resolution while partnering with cross-functional teams to support successful project delivery in Agile and Waterfall environments.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week in a client or Cognizant office in Chicago, IL
. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

• Bachelor's degree or equivalent professional experience in Information Technology, Business, Healthcare Administration, or a related field.
• 6+ years of experience as a Business Analyst, Quality Assurance Analyst, or BA/QA professional supporting healthcare, health insurance, pharmacy, or managed care organizations.
• Strong experience gathering and documenting business requirements, creating BRDs/FRDs, facilitating stakeholder discussions, and supporting end-to-end solution delivery.
• Hands-on experience with functional, integration, regression, system, and UAT testing for enterprise applications.
• Experience supporting healthcare payer operations, including claims adjudication, member enrollment, Medicare, Medicaid, and commercial health plans.
• Proficiency with Azure Dev Ops, Jira, HP ALM/Quality Center, Confluence, Service Now, or similar testing and defect management tools.
• Experience performing SQL-based data validation, troubleshooting data discrepancies, and analyzing complex business processes.
• Working knowledge of Agile, Scrum, SAFe, Waterfall, and SDLC methodologies.
• Excellent communication and stakeholder management skills with the ability to collaborate across business and technical teams.

• Experience working with EDI healthcare transactions, including X12 837, 835, 834, 270/271, 850, 810, and 856 transaction sets.
• Experience with healthcare platforms such as Facets, PEGA, and EPIC EHR.
• Hands‑on experience with API testing using Postman and validation of JSON/XML transactions.
• Knowledge of pharmacy operations, pharmaceutical inventory management, supply‑chain…