Technical Sales Support Specialist- Korean Bilingual

The Company was founded in 2005 and is one of the world’s largest CNC machine tool builders, presently producing more than 12,000 machines annually, which are sold and serviced by a large distribution network throughout North and South America. Industries served include the Aerospace, Automotive, Mold and Dyes, Medical Device, Oil Patch, and Power Generation industries.

The Technical Sales Support Specialist is responsible for ensuring customer machine orders are technically accurate, properly configured, and fully approved prior to submission to headquarters and factory teams. This role serves as a critical link between Sales, Dealers, and HQ by validating purchase orders, interpreting special option requirements, managing special quotes, and maintaining accurate order data within SAP and CRM systems.

• Review and verify customer purchase orders within SAP to ensure machine selections and order data align with approved base codes and customer requirements.
• Interpret special option requirements outlined in customer purchase orders and select the appropriate Configuration Variants (CVs) and Special Quotes (SQs) to meet functional and technical needs.
• Ensure all purchase orders receive proper technical review and approval from HQ/Factory prior to final submission.
• Confirm the scope of supply for special quotes and update sales orders accordingly by adding, removing, or adjusting special items as required.
• Request and collect relevant technical documentation from HQ related to special quotes, and share this information with dealers to confirm scope, functionality, and deliverables.
• Create base code orders for large machine platforms, ensuring accuracy and compliance with internal standards.
• Receive, review, and create special quotes through the CRM SQ process, maintaining accurate records and traceability.
• Act as a technical resource for internal stakeholders by resolving order configuration issues and clarifying scope or system requirements.

• Experience working with SAP sales order processing, configuration, or order validation
• Familiarity with CRM systems and special quote (SQ) workflows
• Strong ability to interpret technical requirements and translate them into accurate system configurations
• High attention to detail and ability to manage complex orders with multiple variables
• Fluent in English & Korean languages with strong communication skills to coordinate effectively with Sales, Dealers, and HQ/Factory teams.
• Background in machine tools, capital equipment, or industrial manufacturing
• Experience working with configuration variants (CVs), base codes, and engineered-to-order products