Senior Customer Success Manager
Listed on 2026-02-15
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Management
Client Relationship Manager, Account Manager, Business Management
Pay Type:
per year Benefits:
Health Insurance, 401(k) with Employer Match, Paid Time Off (PTO), Short- and Long-Term Disability Insurance, Life Insurance, Flexible Work Arrangements, Performance Bonuses, Amazing Work Crew and of course snacks.
Job Title: Senior Customer Success Manager Location: Schaumburg, IL Department: Customer Success Team Experience Level: 6+ years
OverviewThe Senior Customer Success Manager is a strategic leadership role responsible for managing a high-value portfolio of client accounts totaling approximately $2.5 million in annual managed revenue. This role focuses on long-term client strategy, revenue growth, and cross-functional leadership to ensure sustained client success and retention.
The Sr. CSM acts as a trusted advisor to clients, drives strategic planning, and mentors Customer Success Managers and Specialists. This role operates with a high degree of autonomy and influence across the organization.
Key Responsibilities Strategic Client Leadership- Own senior-level client relationships and executive communication.
- Develop and execute long-term account strategies aligned with client business goals.
- Manage a portfolio of accounts totaling approximately $2.5M in revenue.
- Lead renewal and expansion strategies in partnership with leadership.
- Identify and mitigate account risk while maximizing lifetime value.
- Maintain accountability for account profitability and forecasting accuracy.
- Partner closely with Finance on budgeting, forecasting, and revenue planning.
- Provide leadership with insights on account performance and growth trends.
- Lead internal account teams and drive alignment across Product, Analytics, Marketing, and Technology.
- Provide guidance and mentorship to CSMs and Client Success Specialists.
- Influence process improvements and best practices within the Customer Success function.
- Oversee campaign strategy and execution, ensuring alignment with client objectives.
- Review performance data and guide optimization and innovation efforts.
- Ensure high-quality client deliverables and reporting standards.
- 6+ years of experience in customer success, account management, or digital marketing leadership roles.
- Bachelor's degree in Marketing, Business, or related field.
- Strong strategic thinking, leadership, and executive communication skills.
- Deep understanding of digital marketing KPIs, analytics, and automation.
- Ability to influence stakeholders and lead cross-functional teams.
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