Chapter Experience Associate II

About ISACA

ISACA® ((Use the "Apply for this Job" box below).) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 185,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 190 countries and with nearly 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world.

Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

The Chapter Experience Associate supports ISACA’s chapter leaders worldwide by delivering outstanding, timely, and solutions-oriented service. This role plays a key part in developing and enhancing programs, tools, and services that empower chapter leaders to provide an exceptional experience to their members.

In addition to administrative and operational support, the Associate collaborates closely with the Chapter Experience team and contributes to projects, initiatives, and process improvements that strengthen the overall chapter experience.

The role also promotes a positive, high-performing work environment by fostering collaboration, accountability, and continuous improvement. The Associate is expected to uphold high standards, maintain strong attention to detail, and contribute to a dynamic team culture that encourages experimentation, agility, and constructive inquiry.

Operations

• Respond to volunteer leader requests supporting them throughout their leadership journey, ensuring alignment with ISACA Global’s mission, strategy, and policies.
• Partner with the Customer Support Center to ensure volunteer chapter leader rosters are accurately maintained and updated, as needed.
• Track, analyze, and report on Customer Support Center inquiries related to chapters to identify trends and improvement opportunities.
• Manage and prioritize queue of chapter leader requests to ensure timely and effective resolution.
• Coordinate, maintain and continuously improve daily processes for Chapter credits and reimbursements.
• Support ongoing processes and daily operations for Chapter Experience, including but not limited to, chapter dues maintenance, chapter formation, compliance, chapter bylaws updates, and chapter maturity tracking, etc.
• Coordinate and maintain processes for annual tax filings and ongoing communication between North American chapters and ISACA’s internal tax team.

Stakeholder Management

• Work cross-functionally with ISACA Global staff to seed discussion topics for conversation in the Chapter Leader Exchange, as appropriate.
• Partner cross-functionally to help develop, document, and refine repeatable processes that enable ISACA staff to support chapters and volunteer chapter leaders.
• Work cross-functionally with chapter leaders, regional ambassadors, chapter advisory groups, and ISACA Global staff to curate and maintain a library of preferred practices for chapters and volunteer chapter leaders in Chapter
  360.
• Ensure timely and accurate report distribution to both internal and external stakeholders.

Other duties as assigned.

Required Field of Study:

• Associate's Degree or equivalent combination of education and professional experience

Minimum Years of Experience

Required:

• 2+ years in an administrative or program support role.

Description of Minimum Experience

Required:

• Proven track record of delivering successful, collaborative internal and/or external customer service and support.
• Proficiency in Microsoft Office products (Word, PowerPoint, and Excel)
• Excellent written and oral communication skills
• Strong time management, prioritization, and organizational skills

Preferred Field of Study:

• Bachelor’s Degree or equivalent combination of education and professional experience

Preferred Years of

Experience:

• 3+ years in an administrative or program support role.

Description of

Preferred Experience:

• Program…