Supervisor, TPA​/Spending Accounts

Job Type

Full-time

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office:
This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.?

The primary function of the Supervisor, TPA/Spending Accounts (TPA Ops Team Lead) is to lead the overall day-to-day operations for their designated team. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. They will ensure all critical aspects of client needs are met and issues resolved appropriately.

They will also provide leadership, coaching, training and mentoring to their team.

• Oversee customer support channels, including phone and email support teams.
• Monitor calls and emails for quality assurance and coach team members toward service KPIs
• Provide training and assist with coaching and development of new and existing team members
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach.
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues
• Develop and implement action plans to improve team or individual performance
• Subject matter expert in key areas of their department
• Help create and update processes and other internal training documentation as necessary

• Minimum 2-3 years' experience in a benefits support role. Experience in Tax advantaged plans (FSA, HAS, HRA, Commuter) role preferred.
• 2+ years of leadership experience required; inclusive of leading and supporting a team
• Bachelor’s Degree required
• Experience with ownership and accountability in group responsibilities
• Previous benefits experience strongly preferred
• Previous experience with Payroll systems is strongly preferred
• Previous supervisory/mentoring experience preferred

Paylocity is an equal opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other…