Manager, NetSource Customer Service & Development

Netsource Customer Support And Development Manager

Do you have a passion for people and developing individuals to perform at the highest of their ability?

Are you great at collaborating with team members to creatively problem solve?

Do you want to be a part of an organization that was named one of Chicago's Best & Brightest Companies to Work For SEVEN years in a row?

Does working in a highly-engaged organization, one that's committed to growth, collaboration and innovation interest you?

Net Source is a wholly owned subsidiary of Network Services Company and its customer base is the distributor companies that own Network. Net Source Customer Support and Development Manager has two primary purposes, manage the processing and servicing of all Net Source customer orders and lead the development of Net Source processes to support growth and development of the organization. This is accomplished through a high level of engagement with Network members to understand their needs and match those needs with Net Source capabilities, a collaborative approach across Net Source and Network to implement processes that add value to Net Source, our members, and our associates, and lead the support organization.

WHAT YOU'LL DO:

• Supervise the processing of orders received from Network member companies.
• Provide training for Net Source customer support and business analytics staff to drive departmental efficiencies and business outcomes.
• Supervise and participate in generating customer invoices upon confirmed shipments.
• Resolve discrepancies with the forwarding warehouses
• Investigate and resolve member complaints with regard to shipping problems
• Approve and process credit memorandums for Net Source customers.
• Collaboratively manage Net Source platforms for all product lines, customer interactions, and customer files.
• Assist Net Source accounting department in its resolution of payment discrepancies.
• Develop relationships with suppliers to drive efficiencies for associates and Members.
• Partner and collaborate with internal operations team for thorough follow through on sales projects.
• Initiate leadership on business development processes to positively impact support associates and members.
• Lead and motivate cross functional teams to drive sales growth and expand opportunities for Member engagement and success.
• Increase member purchasing activity within your supplier portfolio to achieve measurable growth and enhance supplier performance at Net Source.

WHO ARE YOU:

• Proven track record of results in a multi-location, multi-regional or national environment
• Proven track record of success in a leadership role within a customer support or customer facing organization.
• Self-starter with a proven track record of implementing new processes and ideas both internally and externally with partners
• Excellent oral and written communication skills, coupled with strong listening skills
• Strong understanding of financial metrics and operational functions within distribution and its customers. Ability to manage and lead effectively and cross-functionally with complex customers
• Demonstrated collaborative team approach
• Independent, self-starter with strong organizational skills
• Exemplary presentation skills

WHAT YOU'LL NEED:

• Work History Requirements:
• Minimum 5-10 years' experience fast paced customer support or customer facing environment
• Education Requirements:
• 4-year college degree in Business or related field

• Proficiency in Microsoft Office Suite required
• Experience with CRM tools (e.g. Sales Force) a plus
• SAP knowledge is helpful

WHAT WE OFFER:

• Competitive compensation
• Medical, dental, & vision coverage
• Generous PTO policy
• Summer/Flex Hours all year round
• Learning & Development Opportunities
• Progressive Wellness Program
• 401k matching program
• Generous Profit Sharing contribution
• FUN work environment with many company sponsored events

OUR CULTURE & WHAT MAKES US DIFFERENT

• Our Values are the strategic principles that guide the company and our associates. Commitment to Excellence, Adaptability, Collaborative Relationships and Integrity serve as our cultural cornerstones and are integrated into every action taken or decision made across the organization.

INNOVATION IS IN OUR DNA

• We…