Field Service Director

The Director of Field Services will be responsible for managing the maintenance and construction department. They are to lead the oversight and administrative management of clients' large-scale construction projects. The Director will work with Boards of Directors, homeowners, managers, administrators, third-party vendors, and partner banks. The department adds value to our clients' relationship and provides increased revenue to the bottom line.

The Director Operates with significant independence and minimal supervision.

• Business Development: promote and sell the use of Project Services department at profitable margins to community managers and clients, match budget goals
• Client retention: act as additional relationship manager to clients, extend the relationship and provide value add to clients to increase branch appreciation
• Be the "first provider" on key large-scale projects, enter into contract with client before Construction Manager, lenders, or vendors are selected (or RFPs submitted)
• Act as guide and expert to Board of Directors through project planning, vendor selection, and project execution; attend meetings, attend site inspections, produce status reports, communicate with homeowners, and oversee administrative and project management staff to facilitate project and promote position as expert
• Build department structure, tools, templates, and team members for long term growth and capture of all client projects
• Ensures assigned projects are completed per the client’s expectations; including reasonable deadlines, clear bills, quality communication, and professional behavior of crews
• Manages projects and project manager(s) to ensure successful completion of assigned projects
• Manages and develops staff
• Act as communication liaison between all interested parties in any given project (including Board, homeowners, vendors, and community managers)
• Perform on-site job inspections, status checks, and meetings with necessary parties
• Project oversight: attend client meetings to discuss project status, present planning and status updates
• Monitors progress of project, provide financial control, and ensure quality of project
• Support client's financial needs by setting project budgets, planning for special assessments or lending, and help facilitate owner outreach to facilitate funding needs and public opinion
• Create and manage project reports that clearly communicate project status to clients
• Oversight of administrative team that supports each project
• Identify at-risk clients and support retention efforts through value-added services
• Other duties as assigned

• Bachelor’s Degree Required
• 5 – 7 years of directly related or closely related experience
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of conflict resolution techniques at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Professional customer service skills
• Project management at an expert level
• Self-motivated, proactive, detail oriented and a team player
• Interpretation and completion of verbal and/or written instructions at a proficient level
• Time management and time critical prioritization skills