Event Technology Project Manager - Creative Group

Your Destination
. This position is a HYBRID role based in Schaumburg, IL.

Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full‑service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.

Our employees reflect our Vision and Core Beliefs in everything we do.

We have a “No excuse” culture, meaning our employees do not justify substandard performance or mistakes with excuses or by blaming others, but rather we work to find alternative solutions or strategies to overcome obstacles. As you will see below, one of our Core Beliefs is “Ownership.” Our employees reflect our Vision and Core Beliefs in everything we do.

• Our Vision:
  To be the most radically caring people, inspiring people to thrive.
• Our Core Beliefs are:
• HONOR – Building trust and respect requires acting with integrity.
• I choose the hard right, not the easy wrong.
• OWNERSHIP – We believe each individual has the power to create the brand experience.
• I choose my attitude and actions.
• GRIT – To honor our commitments and achieve excellence, we must act with tenacity and resilience.
• I choose to push through.
• HEART – Deep connections and loyalty require engaging others with mutual respect, kindness and compassion.
• I choose to engage with care.
• COURAGE – In order to grow, we must bravely step into the space of discomfort.
• I choose bravery.
• CURIOSITY – To be our best, we must possess an intense desire to continually learn and seek a deeper understanding.
• I choose to dig to understand.

Responsible for building registration sites in Creative

EDGE, Cvent and the Performance Solution Platform; build related areas of Cvent as needed; build mobile apps in Event

APP and Cvent’s Hub App and Event Mobi; support the technology on‑site; and train others on Creative

EDGE. The individual will also project manage the registration website builds internally and with the external client to ensure all deadlines are met and provide technology support to Program Specialists/Registration Managers. Additionally, support builds in other platforms such as 6

Connex, surveys in Survey Monkey and any other platforms potential clients may require and are approved by Creative Group.

Owns the technical component of the program by anticipating the needs of the client, instilling confidence that the platform is in good hands, building rapport with the client and professionally representing the Creative Group Core Values.

• Participates in ongoing client planning calls.
• Identifies and understands client interests, issues, expectations, and priorities.
• Acknowledges and escalates client and attendee concerns.
• Adheres to Creative Group policies regarding appropriate and professional client interaction.
• Abides by the local laws and culture of the designated program venue.
• Builds mobile apps based on client requirements that encourage client’s future use.
• Provides recommendations based on experience and knowledge gained in each platform.

• Builds event‑related registration websites using proprietary software tools, Creative
  
  EDGE and Cvent.
• Builds virtual environments in 6
  
  Connex and supports the project from registration until the event dates.
• Builds and manages other technology applications such as, but not limited to, mobile apps.
• Supports mobile apps on‑site.
• Partners with the Program Manager and Program Specialist/Registration Managers during client discovery meetings to translate specific needs into website requirements.
• Liaisons with the internal Technology Services department for technology support.
• Leverages working knowledge of proprietary software and Cvent capabilities to make successful recommendations to client.
• Implements final electronic registration and Mobile App (if applicable).
• Assists Program…