Sales Associate: Grown Brilliance; Fine Jewelry

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Grown Brilliance (Fine Jewelry) role at Leap

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Grown Brilliance (Fine Jewelry) role at Leap

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Our store teams are the heart of Leap and we need to find the best and brightest team to be the face of our Grown Brilliance boutique in Woodfield Mall, Illinois. We are seeking Sales Associates who are eager to make a direct impact on the experience of our customers and the success of the store.

About Grown Brilliance:

Grown Brilliance was founded by Akshie Jhaveri, a third-generation jeweler. Inspired by her family’s legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living.

As a proud minority-female-founded and 75% female-led company, Grown Brilliance’s commitment to Akshie’s founding mission is only matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.

What We’re Looking For:

• Create positive and memorable experiences for customers that in turn builds brand loyalty
• Able to accomplish multiple tasks in a fast paced environment whilst servicing customers
• Participate in general store maintenance; cleanliness & upkeep of store
• Support the initiatives of the leadership team to drive sales, client engagement, team engagement, visual merchandising, and operational excellence
• Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business; including days, nights, weekends, holidays and special events
• Support other brands in the market/cluster that are under the Leap umbrella for new store openings, activations and/or for additional coverage
• Embraces learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
• Capable and willing to perform opening and closing tasks in the store; potential to carry store keys
• Must be at least 18 years of age
• One or more years of customer service and/or retail experience; background in luxury accessories (i.e; jewelry, handbags, watches, shoes) or bridal preferred
• Comfortability working with/using a ladder and lifting a maximum of 50lbs
• Maintain an active floor presence, including standing and walking for extended periods of time.

Who YOU Are:

• Customer Obsessed & Service Oriented
  - Ability to initiate genuine connections, create a hospitable environment, anticipate customer needs and possess excellent selling skills.
• Team Oriented- one team mindset, communicates clearly & proactively seeks opportunity to support others.
• Professional- punctual, accountable and honest; takes initiative, accountability and demonstrates strong work ethic
• Brand/Category Expert
  - Keeps up with trends, fashion and news in related industries; shows passion and ability to teach and educate customers within a specific category.
• Adaptable & Entrepreneurial
  - Ability to be adaptable in multiple situations with a growth mindset and takes initiative to drive for results and proactively creates solutions to solve problems.
• Detail Oriented - operates with high efficiency and effectiveness, consistently produce polished and quality work

Measures of Success:

• Key Performance Indicators:
  Sales, Conversion, UPT, AUR & Traffic
• Support Customer outreach and brand activations
• Ability to accomplish tasks on time and effectively

About Leap:

The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less…