Retail Cosmetics Sales Counter Manager - Carolina Herrera, Woodfield

Job Overview

Be part of an amazing story

Macy's is more than a store. Our story has captured the hearts and minds of America for more than 160 years. It is about innovations and traditions, inspiring stores and irresistible products, the Macy's 4th of July Fireworks, and the Thanksgiving Day Parade. Those moments make this a special place to work.

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer's beauty and style preferences.

You will inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long‑lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow‑up, and consistent, personalized service.

In addition to meeting and exceeding sales goals, you will analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

• Every day starts with a positive example: you greet colleagues with warmth, set a tone by reviewing daily sales goals, and stay informed on new launches, top‑performing products, and current beauty trends.
• On the floor, you lead through action—welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• You help maintain a shoppable space by ensuring testers are clean, signage and pricing are current, and displays reflect brand standards.
• You coach the team to share loyalty benefits, making sure customers leave satisfied.
• You model collaboration, honesty, and care, supporting peers so the whole team can better serve customers and communities.
• You strive for excellence, taking pride in work, achieving sales goals, and learning from each other to deliver results.

Full‑time colleagues are typically scheduled for 30 or more hours per week; part‑time colleagues typically work 12‑24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility can be found at the PDF linked here.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and passion for the beauty industry.

• 3‑5 years of relevant retail, beauty, or leadership experience.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, and reaching above eye level. Requires close vision,…