Retail Apparel Operations Lead

Overview

At DICK’S Sporting Goods, the Lead has a direct impact on both the execution of brand standards and the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in‑store expert of their business/department. The Lead is focused on delivering the best service to our customers while providing direction to teammates.

• Support building and hiring a strong team by observing in‑store interviews and department tours.
• Build a people‑first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
• Plan, organize, and control 30‑days out with the guidance of the Assistant Store Manager, building an effective approach and aligning with necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverage teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on priority level.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards.
• Assist the store leadership team in general supervision in the store in accordance with Company policies and procedures, where applicable.
• Assist with training teammates on company procedures and programs, including onboarding new teammates and cross‑training current teammates.
• Prioritize coaching and developing oneself and others; provide hands‑on coaching and teach the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention).
• Lead by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
• Create an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintain confidentiality of all Company information.
• Take an all‑hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

• Flexible availability – including nights, weekends, and holidays.
• Prior retail sales experience (or customer‑focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15–35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
• Targeted Pay Range: $18.00 – $26.00 per hour. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.