Retail Sales Associate - Part Time

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the industry, we focus on supporting the needs of colleagues, consumers, customers, and communities alike, with a commitment to social equity and educational development through our SEEDTM initiative.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality, consistency of product, and the highest level of integrity and professionalism.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the industry by upholding integrity, adhering to regulations, and promoting the clinical efficacy of cannabis.

The Wellness Advisor at Sunnyside
* will advise customers—recreational, medicinal, and caregivers—in selecting the proper cannabis products for their needs and serve as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. The role requires customer service, product knowledge, and strict compliance with state regulations to ensure a best‑in‑class experience. Wellness Advisors manage the entire customer lifecycle from check‑in to checkout, with a primary focus on compliance and customer satisfaction.

• You are energetic, possess strong interpersonal skills, and collaborate well with others.
• You enjoy consulting customers, listening to their needs, and providing an exceptional experience to build loyalty.
• You are resilient and agile, turning challenges into opportunities for skill development.
• You hold yourself to a high level of integrity and commit to doing the right thing in a highly regulated environment.

• Greet customers, ensuring a best‑in‑class experience.
• Verify documentation and  customers.
• Conduct consultations and address standard questions or complaints; escalate issues to management.
• Build relationships by asking questions and listening attentively to customer needs.
• Assist customers in product selection through education of cannabis products and their impacts.
• Apply effective selling and cross‑selling techniques to increase basket size.
• Verify order accuracy, perform bag and receipt checks, and label/pack orders.
• Maintain organized product stock that meets compliance regulations.
• Handle cash accurately, following POS procedures.
• Maintain records of sales, deliveries, and returns in compliance with state regulations.
• Conduct routine inventory counts.
• Follow all security protocols and safety standards.
• Assist with management of merchandise and product displays.
• Maintain a clean, safe, and organized environment for customers and team.

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience; retail or hospitality preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product information in a consultative manner.
• Willingness to learn about cannabinoids and their interactions with the human body.
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry, and move about the dispensary.

Cresco Labs offers a robust benefits package, including major medical, dental, and vision insurance; a 401(k) match program; FSA/HSA options; LTD/STD coverage; life and AD&D insurance; paid holidays and paid time off; and potential discretionary bonuses, stock options, and employee discounts. Eligibility may vary by position and location.

$17.50 - $19.50 USD

• Must be 21 years of age or older to apply.
• Must comply with all legal and company regulations for industry work.
• The company does not sponsor employment‑based visas for this role; applicants must be legally authorized to work in the U.S. on a permanent basis without future sponsorship.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.