Retail Shift Lead: Inspire Guest Experience
Job in
Schaumburg, Cook County, Illinois, 60159, USA
Listed on 2026-09-04
Listing for:
Merlin
Full Time
position Listed on 2026-09-04
Job specializations:
-
Retail
Retail Associate/ Customer Service, Customer Service Rep
Job Description & How to Apply Below
Merlin is seeking a Retail Shift Lead to oversee daily attraction operations, coach front-line teams, and ensure world-class guest service at our parks and attractions. The role supports multiple departments and requires a dynamic, customer-focused leader committed to safety and guest satisfaction.
Hours vary, including weekdays, holidays, and weekends. A passion for creating magical experiences for families is essential, with training provided in ride safety, food safety, retail standards, and
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