Sales Coordinator

Place of work – Corporate Office in Schaumburg, IL

Position Summary:

We are seeking a highly organized, detail-oriented Sales Coordinator with experience in sales, sales support or customer service to join our dynamic team. The ideal candidate will play a critical role in supporting the sales team and multiple Regional Sales Managers by managing customer accounts, coordinating sales activities, maintaining and creating data in Salesforce, and producing and customizing sales reports and presentations.

Proficiency in Microsoft Excel, Outlook, Word, PowerPoint and Drop Box/One Drive is essential for success in this role. This is a hybrid role with 2 days in the Schaumburg IL office. Working hours might need to accommodate the West Coast.

• Provide administrative and operational support to the sales team to ensure smooth day-to-day activities.
• Maintain and update customer accounts, sales opportunities, and pipeline data in Salesforce.
• Coordinate with internal departments (e.g. logistics, customer service) to ensure timely order fulfilment and customer satisfaction.
• Generate reports, work with dashboards, and sales forecasts using Salesforce and Excel.
• Work with lead systems to search for potential projects bi-weekly, extract information, and provide to Regional Managers (Dodge Construction Network platforms), work with them to qualify these leads.
• Coordinate with Dealers, Agents, and Marketing teams to streamline communications and leads.
• Respond to customer inquiries, generate and follow up on quotes, sample requests, and order status.
• Assist in tracking sales performance metrics and analyzing trends.
• Ensure accuracy of pricing, product availability, and contract terms in all communications, prepare and provide price quotes and samples all while logging and associating this information into our Salesforce.
• Maintain organized digital records of sales activities, quotes, and samples, and territory data using Drop Box.
• Provide territory support to other Sales Coordinators when required.
• Provide support at our Schaumburg office to prepare and ship sample requests via Fedex when needed.

• Minimum 3 years of experience in a Sales Coordinator or Sales Support role, preferably in the flooring or building materials industry
  .
• Proficient in Salesforce CRM – ability to manage leads, opportunities, and reports.
• Advanced skills in Microsoft Office Suite
  , especially Excel (formulas, pivot tables)
  Outlook
  , Word
  , and Power Point .
• Strong organizational and multitasking abilities; able to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• High attention to detail and a commitment to accuracy.
• Self-starter with a proactive approach to problem-solving.

• Experience working with ERP and CRM Systems such as Business Central and Salesforce.
• Associate or Bachelor’s degree in Business Administration, Marketing, or a related field.
• Familiarity with commercial and residential flooring markets.

· At Mondo USA, we believe that great work starts with great people—and we make sure our team feels supported, valued, and inspired every day.

· Medical, Dental and Vision insurance paid 100% by Mondo for the employee.

· 401K with a match.

· Short and Long term disability insurance paid 100% by Mondo.