Inbound Sales Development Representative

Overview

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. If career development is your desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Full-time

This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Inbound Sales Development Representatives (ISDRs) are a crucial part of Paylocity’s sales organization, responsible for managing and qualifying inbound leads. As the first point of contact, you will engage with prospects who have expressed interest in our payroll and HR solutions, helping them understand how Paylocity can support their business.

These are the primary duties of the position, others may be assigned as needed.

• Respond to inbound inquiries via phone, email, website forms, and live chat with speed and professionalism to maximize conversion rates
• Use a consultative sales approach to understand business needs and align them with Paylocity’s solutions
• Overcome objections and effectively communicate Paylocity’s value proposition

• Qualify and route inbound leads to the appropriate sales teams, ensuring seamless transitions
• Set up sales meetings by positioning our solutions as a fit for the prospect’s needs
• Maintain a high standard for lead response time, ensuring timely engagement with all prospects

• Build rapport with prospects, creating a positive first impression of Paylocity.
• Provide real-time responses to inquiries via website chat to maximize engagement.
• Support existing clients looking to expand services by directing them to the right teams.

• Maintain accurate records in CRM systems (Sales Loft, Salesforce etc.) to track interactions and follow-ups.
• Analyze trends from inbound inquiries and provide feedback on campaigns, messaging effectiveness, and market dynamics to help optimize sales strategies.
• Stay informed on Paylocity’s services, sales tools, and industry trends to provide knowledgeable responses.

• A bachelor’s degree is preferred, but we also value a high school diploma with two years of work, military, or relevant experience.
• Strong verbal and written communication skills
• Ambitious, hard-working, and not afraid of healthy competition
• Resourceful and able to learn new products and processes quickly
• Self-motivated and results-driven, yet enjoy being part of a team

• Ability to sit for extended periods: the role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: operate a computer, use phone systems, and type, including multiple software programs and inquiries simultaneously.
• Ability to remain in a stationary position for extended periods of time.
• Ability to move around the office and interact with colleagues as needed.
• Ability to operate standard office equipment, including computers, phones, printers, and copiers.
• Ability to communicate effectively in person, via phone, and email.
• Ability to lift and carry up to 5 pounds as needed (e.g., moving office supplies or small packages).
• Ability to bend, reach, or stoop as needed to access file cabinets, office equipment, or other resources.
• Ability to maintain focus and attention to detail for extended periods.
• Ability to work at a desk or workstation for…