Inside Sales Agent; ISA

Job Summary

Baird & Warner’s New Client Care Team (NCCT) is looking for a high-energy, results-driven Inside Sales Agent (ISA). This isn't just a lead-taking role; it is a relationship-building powerhouse position. You will be the first point of contact for buyers, sellers, and renters, acting as the bridge between initial interest and a closed deal.

As an ISA, you will leverage a sophisticated tech stack to qualify leads, nurture long-term prospects, and seamlessly transition ready-to-act clients to our field agents and mortgage partners.

• High-Volume Engagement: Manage a consistent flow of inbound and outbound communication (calls, texts, emails, and chat).
• CRM Mastery: Utilize Cloze CRM to meticulously track, update, and prioritize lead data to ensure no opportunity falls through the cracks.
• Persistent Follow-up: Execute rigorous nurture campaigns, providing value-driven content to keep potential clients engaged over the long term.

• Expert
  
  Qualification:
  
  Use proven scripts and dialogues to uncover client needs, motivations, and timelines.
• One-Stop Shop Integration: Educate clients on the benefits of our integrated services, including Key Mortgage pre‑approval and vetted title/legal services.
• Property Insight: Utilize Zenlist to provide real-time property data and search options to prospective buyers.

• Appointment Setting: Secure and document high-quality appointments for field agents, ensuring a smooth hand‑off within the CRM.
• Referral Generation: Proactively reach out to company-generated past clients to generate new business opportunities.
• Video Outreach: Incorporate Bomb Bomb video messaging to personalize the client experience and increase response rates.

• Goal Achievement: Meet and exceed daily, weekly, and monthly activity benchmarks (dials, contacts, and appointments set/met, contracts, and closings).
• Time Blocking: Adhere to an  "Ideal Week " schedule to maximize productivity and ensure dedicated focus on revenue‑generating activities.
• Accountability: Participate in daily huddles, coaching sessions, and ongoing training to sharpen sales skills and conversion ratios.

• Licensure: Must possess and maintain an active Illinois Real Estate Broker License.
• Communication: Exceptional verbal and written communication skills with a  "confident " phone presence and the ability to build rapport quickly.
• Tech‑Savvy: Proficiency in G Suite is required. Familiarity with Cloze, Dialpad, Zenlist, and Bomb Bomb is a significant plus.
• Agility: Ability to manage multiple tasks in a fast‑paced environment while maintaining discretion with sensitive client information.
• Mindset: You are coachable, highly motivated, and thrive in a performance‑based environment.
• Flexibility: Availability to work a schedule that includes some evenings and weekends.

• $45,000 Salary plus performance‑based incentives and bonuses.
• Opportunity for growth within one of Chicagoland's most respected real estate brands.
• Hybrid work environment based out of our Schaumburg (Martingale) office.
• PTO, VTO, 401K, Medical Dental, and Vision Insurance