Internet Sales Representative

Patrick Dealer Group is currently seeking a Full-time team member in our Sales Business Development Center. Strong Customer Service skills are required for this role.

• Competitive Pay Plan PLUS a monthly bonus structure
• Full-time with availability on Saturdays
• Mixture of shifts such as 8-4, 8-6, 10-6, and 12-8.
• Illinois Paid Leave for All (Starts after 90 days)
• Two weeks' vacation after one year
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• FSA
• 401k
• Employee Purchase Program
• Employee Referral Program

• Previous experience in a call center and/or telemarketing is highly preferable.
• Previous experience with Microsoft Word, CRM, and data entry is highly preferable.
• Preferable knowledge of working Microsoft Word, CRM / knowledge, data entry skills.
• Clean driving record must have been licensed for at least three years.
• Must be willing to submit to a drug screen and background check.

• Monitor incoming leads, respond to them immediately according to the Patrick Dealer Group Internet Lead processes and word tracks. The objective is to ensure that all leads are responded to within 15 minutes or less during scheduled business hours.
• Verify that all phone leads are correctly logged into the CRM with appropriate notes to allow for effective follow-up and management of the lead.
• Follow up with all unsold customers that walked into the dealership without an appointment to attempt to bring them back so we can close the sale.
• Verify that all legitimate appointments are accurately scheduled in the CRM with detailed notes and expectations of the visit. Ensure appointments are assigned to the correct salesperson for an effective follow-up process. Follow up on all missed legitimate appointments.
• Monitor the CRM to make sure our follow-up protocol is being carefully followed for every lead assigned to the client advisor, as prompted by our CRM system.
• Manage and maintain CRM database, track daily phone ups, appointments missed, and shows.
• Work together with your team to ensure all incoming phone leads are answered within 3 rings, all incoming email leads are answered within fifteen minutes, and all leads are pursued diligently until the cadence is complete or your manager determines a lead is no longer worth pursuing.
• Communicate with customers via email / text / phone call.
• Maintain a clean and professional appearance and work environment.
• Complete other tasks as assigned by management

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.