Retail Cosmetics Sales Associate - Lancome, Woodfield - Part Time

Be part of an amazing story

Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, and memorable moments like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. These stories make this a special place to work.

As a Cosmetic Sales Colleague – also known as a Beauty Advisor – you are the trusted expert our customers turn to for all things beauty. Passionate about products and people, you create a personalized and inspiring shopping experience that builds confidence and drives sales.

You’ll serve as both an educator and a beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role.

You’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals.

By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return.

• Begin each day energized and ready to make an impact
  . They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions so they’re fully informed and ready to engage, educate, and sell with confidence.
• Focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations to build lasting relationships.
• Maintain a shoppable space by keeping the counter and sales floor tidy, refreshing signage and pricing, and assisting with merchandise moves as needed. They finish strong by sharing Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you.
• Service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals, and learn from one another to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are scheduled for 12–24 hours per week. All schedules include weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating customers on benefits and use.
• Drive sales and client loyalty by maintaining an organized, shoppable space, leveraging clienteling tools to promote offers, participating in sales events, and staying up to date through ongoing training.
• Meet and surpass daily sales goals by delivering exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• At least 1 year of customer service or selling experience required.

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for…