Account Support Representative

Location: USA, Illinois, Schaumburg

NTN Bearing Corporation (NBCA) is a leading bearing manufacturer, serving the automotive and industrial markets for over 100 years. We are currently seeking an Account Support Representative in our Schaumburg, IL office.

The Account Support Representative is the customer's main point of contact. The ASR is responsible for placing orders, checking the status of orders, and providing product price/availability information. The ASR represents the customer's interest when interacting with various departments within NTN, including Logistics, Credit, Engineering, Marketing, Sales, Inventory Planning and the Warehouses. The ASR ensures that each customer has a positive experience with NTN.

• Provide quality service to customers.
• Sales Support: understand order processing and expedite orders.
• Respond to inventory inquiries; solution driven and team oriented.
• Process Credit/Debit Requests.
• Understand NTN procedures, principles and practices.
• Forecast Analysis.
• Review Electronic Data Interchange (EDI) Output.
• Analyze quality and delivery reports received from customers.
• Analyze open order reports for customers.
• Pull and enter data into customer portals.
• Knowledge of EDI process.

• Bachelor's Degree preferably in business or related field; or 3–5 years of related experience.
• Account management-related experience preferred.
• Demonstrated proficiency with customer focus and ability to engage and diffuse dissatisfied customers.
• Proficiency in Microsoft Office; JDE/Oracle experience preferred.
• Strong written and verbal communication skills.
• Effective organizational/time management skills with ability to multi‑task.

Base pay will be based on multiple factors, including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Pay range: $45,000 – $53,000 annually.

NTN Bearing Corporation (NBCA) treats all employees and applicants according to their qualifications, abilities, and experiences and adheres to all local and national employment rules and regulations. NTN does not tolerate discrimination due to race, religion, color, national origin, sex, age, disability, veteran/military status, or any other legally protected trait.

We offer a comprehensive benefits package, including medical, dental, vision, life and disability insurance, a cash‑matching 401(k) plan, separate company contribution to your 401(k) retirement account, paid vacation, additional paid time off during major holidays, and tuition reimbursement eligibility.

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