Sales Administration Rep

Job Details

Job Location:

Chicago - Schaumburg, IL 60173

Position Type:
Full Time

Education Level: High School

Salary Range: $21.64 - $29.47 Hourly

Travel Percentage:
None

Job Shift: Day

Job Category:
Customer Service

Help customers and Distributors by answering inquiries (phone, email, etc.), entering orders, and solving any problems and issues in a timely manner.

• Take SAR Level 1 training to better serve our customers by recommending alternate products based on cost, availability or specifications.
• Take SAR Continuous Learning Program.
• Manage time effectively; work on/meet individual, department, branch, and company goals.
• Assist and back up other SARs with accounts to solve or complete tasks, and assist various departments in the company (personnel, DM's) to solve or complete tasks.
• Efficiently and correctly enter and process incoming orders into the AS400.
• Research stock inquiries in the Japan side of AS400 when needed.
• Provide price quotations to distribution and direct OEMs.
• Research stock inquiries for sales reps, distribution, and direct OEMs.
• Review daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments.
• Return phone calls within an hour (if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers.
• Assist DMs in getting special FOB requests for required product and keeping files current on special FOBs.
• Problem solving: shipping and bill discrepancies.
• Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries.
• Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls.
• Follow all procedures required by JSOX.
• Request pricing (and/or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus Notes.
• Assist DM/ Engineers to enter in AS400 Examination Request Reports.
• Follow up on pricing request in the AS400 to see if pricing came back; if not, follow up with HQ or factory.
• Follow up on quotes entered into the quotation database and update them in the database.
• Expedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ).
• Request lead times or Expedite orders for Japan product through Excel spreadsheet in public drive.
• For lead times reply check bulletin board and for expedites request reply check AS400 system.
• For Fed Ex Intl. Priority AIR orders coming from Japan, submit in Fed Ex Request Information in OZ website and make F7 note in the AS400.
• Reply or make Open Order Reports for certain customers in a excel spreadsheet.
• Cancel old inquiries.
• Assist Accounting Department by invoicing online.

• THK FOB prices, selling prices to direct customers and distributors.
• Credit information of existing and new customers.
• Customer contact names.
• Intellectual property information of THK.
• Business strategy and any other information deemed confidential by THK management.

• Good understanding of the company cultures, policies, procedures.
• Proficient with keyboard, Microsoft Office, AS400 system, Lotus Notes.
• Knowledge of THK products.
• Ability to work well under pressure.

Bachelors degree required, any field of study.

Entry level role, no experience necessary; 2-3 years of Sales Administration/Customer Service, manufacturing background is helpful.

Speak English fluently and communicate well with others (employees and customers). Write correspondence legibly and intelligently.

Decimals, percents.

• Ability to prioritize.
• Ability to handle multiple tasks at once.
• Ability to carry out written or oral instructions.

• Balance – Not required.
• Climb – Not required.
• Crawl – Not required.
• Fine Finger/Small Tool Skill – Not required.
• Foot Controls – Not Required.
• Hear – Regularly.
• Kneel/Bend – Not Required.
• Lift/Carry up to 10 lbs. – Occasionally.
• Push/pull up to _ lbs. – Not Required.
• Reach – Not required.
• Sit – Regularly.
• Stand – Occasionally.
• Talk – Frequently.
• Twist – Not Required.
• Upper Extremity Repetitive Motion – Frequently.
• Vision – Regularly.
• Walk (short distance) – Occasionally.

• Drive Vehicle – Not Required.
• Air Travel – Not Required.
• Overnight Stays – Not Required.

• Personal Protective Equipment Required – Not Required.
• Exposure to moderate noise – Not Required.
• Exposure to dust – Not Required.
• Exposure to temperature extremes – Not required.
• Exposure to fumes or toxic substances – Not required.