Sales Specialist II

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Renewals Organization is a strategic pillar of Motorola Solutions' Software division. Our mission is to protect and grow our recurring revenue by ensuring every customer successfully transitions into their next contract cycle. We don't just "process" renewals; we serve as data-driven consultants who maximize customer lifetime value. By leveraging advanced CRM analytics, we forecast trends, uncover expansion opportunities, and play a direct role in the retention, growth, and profitability of our software services.

The Renewal Sales Specialist II is responsible for managing the end-to-end renewal process for portfolios within the Motorola Solutions Command Center Software (CCSW) business. The ideal candidate will be a proactive, detail-oriented, and customer-focused individual with a strong understanding of Software as a Service (SaaS) sales and the ability to articulate the value of Motorola Solutions' integrated workflow.

• Manage a designated portfolio of renewal contracts for CCSW, including but not limited to public safety software and mission-critical applications.
• Proactively monitor contract expiration dates and initiate renewal discussions with customers well in advance of the renewal deadline to ensure timely and effective renewal processes.
• Deploy advanced levers such as coterminous alignment, multi-year price locking, and portfolio consolidation to secure long-term recurring revenue (ARR).
• Prepare and deliver renewal quotes, contracts, and proposals in a timely and accurate manner.
• Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
• Serve as the point of contact for renewal-related inquiries from customers and channel partners.
• Collaborate with Account Executives and Customer Success Managers to ensure a cohesive and consistent customer experience throughout the entire lifecycle.
• Identify and qualify upsell opportunities for additional services during the renewal process.
• Understand the customer's strategic goals and operational challenges to effectively position additional solutions that can help them achieve their objectives.
• Maintain a rigorous renewal pipeline, providing leadership with high-integrity forecasts on retention, churn, and expansion.
• Generate and analyze reports on renewal and retention rates and provide insights on portfolio performance to management.
• Develop and maintain a deep understanding of Motorola's CCSW ecosystem, including features, benefits, and value propositions.
• Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines

• Bachelor's Degree with 3+ years of experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management
• OR 5+ years experience Sales, Strategic Renewals, Account Management, Customer Success, Project Management
• Proven experience in a renewals, inside sales, or customer success role is highly desirable.
• Strong negotiation and closing skills with a proven track record of meeting or exceeding sales targets.
• Market Intelligence:
  Ability to speak fluently about software subscription models, cloud migrations, and industry-specific trends.
• Strong analytical…