Field Service Tech

SUMMARY

Robotic Welding is looking for a motivated and experienced Field Service Technician to help us with growing our Customer Support Team. The ideal candidate will have a working knowledge of servo controlled robotic systems including how to identify defective Servo motors, Servos and power supplies, and how to resolve issues with dual channel E-stop circuits. A successful Field Service Technician will be facing directly with customers and that interaction must be professional and a positive reflection of the company.

Reasonable Accommodation Statement
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Repair of customer equipment either in‑house or at customer facilities throughout North America.
• Installation of robotic welding equipment at customer facilities throughout North America.
• Customer Support at customer facility of new and used equipment.
• Basic Robot Programming support during and after robot system installations.
• Address customer concerns about their equipment and report such concerns and possible resolutions to the appropriate parties.
• Customer training on how to correctly operate and maintain their equipment.
• Preventative maintenance on robotic welding equipment either in‑house or at customer facilities throughout North America.
• Calibration of robotic welding equipment either in‑house or at customer facilities throughout North America.
• In‑house assembly and testing of new and used equipment.
• In‑house customer service and/or support via telephone, SMS and e‑mail.
• Robotic System assembly.
• Open to 70% travel.