Robotic Welder Service Technician

Title:

Robotic Welder Service Technician – Business Unit: (unspecified) –

Reports to:

Service Manager – FLSA Status:
Non Exempt –

Location:

Schaumburg, IL – Revision Date: 1/12/26

North America is looking for a motivated and experienced Field Service Technician to help grow our Customer Support Team. The ideal candidate will have a working knowledge of servo‑driven robotic systems, including identifying defective servo motors, servos, and power supplies, and resolving issues with dual channel E‑stop circuits. A successful Field Service Technician will face customers directly; that interaction must be professional and a positive reflection of the company.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Repair customer equipment either in‑house or at customer facilities throughout North America.
• Install robotic welding equipment at customer facilities throughout North America.
• Provide customer support at customer facilities of new and used equipment.
• Provide basic robot programming support during and after robot system installations.
• Address customer concerns about their equipment and report such concerns and possible resolutions to the appropriate parties.
• Train customers on how to correctly operate and maintain their equipment.
• Perform preventative maintenance on robotic welding equipment either in‑house or at customer facilities throughout North America.
• Calibrate robotic welding equipment either in‑house or at customer facilities throughout North America.
• Perform in‑house assembly and testing of new and used equipment.
• Provide in‑house customer service and/or support via telephone, SMS, and e‑mail.
• Assemble robotic systems.
• Open to up to 70% travel.