Robotic Welder Service Technician

Robotic Welder Service Technician

North America is looking for a motivated and experienced Field Service Technician to help us grow our Customer Support Team. The ideal candidate will have a working knowledge of servo‑controlled robotic systems, including how to identify defective servo motors, servos and power supplies, and how to resolve issues with dual‑channel E‑stop circuits. A successful Field Service Technician will face customers directly, and that interaction must be professional and a positive reflection of the company.

Reasonable Accommodation Statement:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Repair customer equipment either in‑house or at customer facilities throughout North America.
• Install robotic welding equipment at customer facilities throughout North America.
• Provide customer support at customer facility for new and used equipment.
• Provide basic robot programming support during and after robot system installations.
• Address customer concerns about their equipment and report concerns and possible resolutions to the appropriate parties.
• Train customers on how to correctly operate and maintain their equipment.
• Perform preventative maintenance on robotic welding equipment either in‑house or at customer facilities throughout North America.
• Calibrate robotic welding equipment either in‑house or at customer facilities throughout North America.
• Assemble and test new and used equipment in‑house.
• Provide in‑house customer service and/or support via telephone, SMS and e‑mail.