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Patient Access Specialist

Working at Rogers Behavioral Health is so much more than a job; it’s an opportunity to bring your talent, passion, and perspective to a mission‑driven growing organization and connect people in crisis with the treatment they need.

Rogers Behavioral Health, the area's leader in behavioral health services, is seeking a Patient Access Specialist for our Brown Deer location. Are you empathetic and able to listen to and connect with people going through a difficult time? If yes, we would love to speak with you.

The Patient Access Specialist is the first point for patient, family members and other members of the community seeking access to and information regarding life‑changing care at Rogers Behavioral Health. The Patient Access Specialist is responsible for explaining the services available, insurance, and next steps to potential patients and/or responsible representative.

• Describe levels of care within Rogers to potential patients and/or their responsible representative
• Understand clinical criteria necessary for admission to Rogers’ programs
• Explain insurance coverage to patients during the pre‑admission process and answer related questions
• Enter demographic and insurance information of potential patients and/or responsible representative into system

• Bachelor’s degree in psychology, social work, human services, or a related discipline required
• Minimum of 2 years’ experience working in a health care setting; health information, admissions, utilization review, or patient billing
• Customer service experience is required
• Empathy and understanding towards patients’ needs and challenges, creating a supportive and caring environment
• Understanding of managed care, Medicaid, and Medicare insurance is nice to have
• Comfortable navigating electronic medical records
• Must pass pre‑employment background and drug screen

• Monday‑Friday 8:30am‑5:00pm, some flexibility
• Monday‑Friday 11:30am‑8:00pm, some flexibility
• 12‑hour shift options available:
  Thurs, Fri, Sat or Sun, Mon, Tues
• 10‑hour shift options: 4‑10hr; weekend rotation (every 3rd or 4th weekend) and holiday rotation required; shift differential for nights and weekends

Schaumburg IL

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
• Childcare reimbursement offered for positions of 20 hours or more per week.
• Gainshare bonus based on company goals.
• 401k with matching contribution that is fully vested from day 1.
• Loan relief, tuition reimbursement and scholarship opportunities.

Rogers Behavioral Health is a nationally recognized, not‑for‑profit provider of highly specialized psychiatric care. Rogers offers evidence‑based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement‑based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin.

Rogers also offers outpatient services in a growing network of communities across the U.S.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org.

EOE/MFDV

Equal Employment Opportunity and affirmative action – Rogers Behavioral Health (rogersbh.org)