Account Manager

Overview

Perk Spot is searching for an Account Manager to join our Merchant Partnerships team! At Perk Spot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind.

As an Account Manager you’ll develop engagement strategies to align merchant advertising objectives with Perk Spot offerings and revenue goals. Account Managers are focused on growing account revenue and account retention by reinforcing the unique Perk Spot Value Proposition for each merchant partner.

This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL.

• Manage a large and diverse set of assigned portfolio accounts and overflow as needed
• Ensure the timely and successful delivery of Perk Spot products and services
• Provide superior customer service and swiftly tend to merchant needs
• Cultivate strong relationships with multiple touch points at brands, agencies, and OPMs, and affiliate networks
• Maintain a deep understanding of shifting merchant business objectives
• Leverage data to identify and address account risks and opportunities
• Provide strategic recommendations for increasing merchant engagement and investment
• Grow accounts by generating merchant interest in new services and offerings
• Find and establish new merchant point of contacts for lapsed existing merchant accounts
• Maintain visibility cross-departmentally by participating in impactful team projects
• Address opportunities for efficiencies, support models, program solutions, and best practices

• Total Revenue; made up of Ad Sale Revenue and Direct Revenue
• Number of new campaigns launched with improved exclusive offers
• Published SOPs and departmental best practices

• 1-2 years in a client-facing account management role with excellent communication and presentation skills
• Affiliate marketing industry experience is a plus
• Demonstrated ability to retain and grow accounts by establishing and implementing innovative program solutions, applying a strategic approach to managing initiatives, and focusing on customer satisfaction
• Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations to expand user engagement
• Exceptional emotional intelligence and relationship management skills
• Pride in acting as primary point of contact for merchants and dedication to providing personalized experiences to each account
• Detail-oriented with the ability to successfully multitask, solve problems, and drive business results in a fast-paced collaborative environment

At Perk Spot, we believe that life is about getting the most out of every dollar, every moment, and every opportunity. We don’t just see a discount; we see a doorway to craft a lifestyle that balances smart choices with meaningful experiences. We celebrate the relentless pursuit of value, the satisfaction of finding that perfect deal, and the sense of confidence that comes from spending with intention.

Every dollar saved is a step closer to the life you envision—one that’s rich in memories, secure in planning, and full of everyday wins that bring joy and fulfillment.

Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, Perk Spot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including Southwest Airlines, Mayo Clinic, and Humana.

We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions.

Providing…