Customer Account Manager

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* Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations
* Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.
* Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
* Ensures supply chain/purchasing has current up to date data and support purchasing requirements.
* Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
* Communicates the customer goals and represents the customer interests to the local GGI team.
* Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.
* Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.
* Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).
* Owner of T-minus schedule to facilitate changes and bringing all departments together for success.
* Maintains a professional appearance at all times. Treats the customer with dignity and respect.
* Ensures customer inventory sheet to be current and up to date par levels.
* Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change.
** SR
* ** Provides customer feedback to help customer reduce costs through inventory management.
* Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory.
** SR
* ** Ensures that Customs requirements, GGI Bonded policy and…