Business License & Registration Specialist

Position Overview

Reporting to the Director, Financial Systems and Automation, the Business License & Registration Specialist coordinates and administers business license, registration, and related compliance activities in support of tax, legal, and operational functions, as part of our Shared Services team. The role maintains licensing data, tracks filing requirements and financial obligations, and supports the progression of licensing activities in accordance with established processes.

Responsibilities include reviewing jurisdictional requirements, preparing and submitting business license applications and renewals, maintaining accurate records, and supporting reporting and reconciliation activities. This position works closely with legal, finance, and field to support timely filings, ensure compliance, and maintain alignment across licensing processes.

• Coordinate business license and registration activities across the lifecycle, including applications, renewals, filings, and associated deliverables.
• Ensure filings are completed timely and in accordance with regulatory requirements.
• Identify delays, gaps, or risks in compliance processes and communicate impacts to timelines or obligations.
• Monitor license statuses and ensure alignment between internal records and filed information.

• Maintain business license records, databases, and supporting documentation to ensure accuracy and completeness across systems.
• Maintain tracking tools to monitor deadlines, filing requirements, and jurisdiction-specific obligations.
• Track and reconcile license-related fees, payments, and accruals in coordination with finance and tax systems.
• Generate reports and compile data to support tracking, reconciliation, and operational visibility.
• Identify and execute on opportunities to streamline business license renewal and registration activities to drive efficiency
• Support Business License audits as they occur

• Research state and local licensing requirements, including filing obligations, deadlines, and fee structures.
• Gather and organize information to support compliance and registration activities.
• Compile findings into structured formats to support review by tax leadership
• Coordinate with legal, finance, and field teams to obtain required inputs and ensure timely completion of filings.
• Prepare routine communications, including status updates, summaries, and follow-ups on outstanding items.
• Serve as a point of contact for licensing-related inquiries from the field.

• Assist with other projects/tasks as bandwidth and needs require within Shared Service operations

• Bachelor’s degree in Finance / Accounting or equivalent experience preferred
• 1+ years of corporate sales tax experience in public accounting and/or private industry preferred, but not required.
• General understanding of state and local tax concepts.
• Intermediate to advanced skills in Microsoft Office (Outlook, Word, Excel, PowerPoint, Access, etc.).
• Strong analytical and technical skills, along with the ability to work independently and manage workload timely.
• Candidate will be required to work with field staff across the country and provide excellent customer service.
• Ability to efficiently manage a tax calendar and complete all monthly tasks in addition to other duties as assigned.

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts,…