Voice Engineer III

Overview of position

Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading of the network on both unclassified and classified systems. This position is on-site and mission essential.

• Responsible for implementation and technical support of Cisco Unified Communications related technologies
• 2nd and 3rd level support of existing systems
• Provide installation, transition, and cutover of components of the systems
• Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis
• Test and Integration
• Gather trend analysis data on systems, and provide input for resource planning
• Provide real-time usable statistics to aid with troubleshooting
• Upgrades to all supported VoIP / UC systems
• Monitoring of Managed Services UC customers via 3rd party network monitoring software
• Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
• Perform other Voice technology-related duties as assigned

Experience/

Skills:

• 5+ years as a Cisco Voice Engineer
• CUCM/Unified Communications
• UCCX Scripting
• Routing/Switching
• VoIP

Education:

• BA/BS

Certifications:

• IAT II certification required

Clearance:

• A Top-Secret clearance is required to be considered for the position.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) and/or applicable certification(s) at the level required by the client
• Medical
• Vision
• 401K with 4% match
• Paid Time Off (PTO)
• Life and Disability Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Program
• Group Term Life Insurance
• Supplemental Life and A&D Insurance
• Short & Long Term Disability
• Life Discount Program

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.