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Customer Service Rep Security Manager

Count Room Representative; Harrah's Metropolis, Illinois

Job in Schiller Park, Cook County, Illinois, 60176, USA
Listing for: Caesars Entertainment
Full Time position
Listed on 2026-02-12
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep, Security Manager
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: Count Room Representative (Harrah's Metropolis, Illinois)

Overview

Count Room Representative (Harrah's Metropolis, Illinois) — Metropolis, IL, United States

Job responsibilities and requirements are described below.

Job Description

POSITION SUMMARY: Under the direction of Soft Count Supervisor, participates in the counting of Live Gaming Device cash receipts.

MINIMUM AGE REQUIREMENTS: 21 years of age

Duties / Responsibilities
  • Counting of Live Gaming Device Cash receipts and verification of contents of Drop Boxes and Bill Validators.
  • Complete all related documentation in accordance with the established system of Internal Controls.
  • Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
  • Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
    • Essential Job Functions
  • PHYSICAL - Must be able to:
  • Work within restricted area of Soft Count room with reasonable accommodations.
  • Bend, stand or stoop for long periods of time.
  • Communicate verbally.
  • See.
  • Must be able to hear. Can be augmented with a hearing aid.
  • Tolerate noisy, smoky, and/or dimly lit environment.
  • Must be able to lift a minimum of twenty pounds (20 lbs.).
  • Must have manual dexterity.
  • Climb stairs repeatedly.
  • MENTAL - Must be able to:
  • Work accurately with basic math skills
  • Write to complete daily reports.
  • Understand and comply with Policies and Procedures, Job Description s, daily memorandum and other written and verbal instructions.
  • Read and understand in order to communicate with patrons and co-workers.
  • Must be able to work under stressful conditions.
    • Prerequisites /

    Preferred Qualifications

    GAMING -

    Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

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