Air Logistics Healthcare Customer Care Specialist

It's More Than A Job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We are seeking a customer-focused and detail-oriented Customer Service Specialist to join our team. In this role, you will serve as a key point of contact for clients, coordinating shipment activities, providing timely order updates, and ensuring a high level of service throughout the shipment lifecycle.

• Coordinate domestic and international shipments according to customer requirements and service commitments.
• Maintain strong client relationships through proactive communication and timely shipment updates.
• Accurately process and manage orders within company systems while ensuring compliance with operational procedures.
• Collaborate with internal teams and external logistics providers to ensure successful shipment execution.
• Resolve customer inquiries and escalate service issues as needed to support customer satisfaction.
• Identify opportunities to improve service quality, efficiency, and overall customer experience.
• Support sales initiatives and contribute to the achievement of team and company objectives.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

• Prior experience in customer service, logistics, transportation, supply chain, or a related field preferred.
• Strong communication and relationship-building skills with a customer-first mindset.
• Excellent organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Proficiency in Microsoft Office applications and experience with logistics or transportation systems is an asset.
• Ability to work collaboratively in a team environment while maintaining accuracy and attention to detail.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $24 and $26. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation,…