Travel & Expense Supervisor

Position Overview

The Travel & Expense Supervisor leads the administration, optimization, and continuous improvement of our SAP Concur Environment to support efficient and compliant travel and expense operations. This role focuses on driving T&E compliance, improving the user experience, supporting expense auditing and reporting initiatives, identifying cost savings opportunities, and managing corporate card administration processes.

Under general supervisor, this role leverages a functional expertise in Concur Expense and corporate travel and expense policies to support audit/compliance programs and partner with stakeholders across Finance, Shared Services, Procurement, HR, and business operations.

This role provides leadership and oversight to one direct report supporting day-to-day expense administration activities. This role reports to the Senior Manager, Accounts Payable.

• Serve as the primary administrator for the company’s SAP Concur Expense environment.
• Configure and maintain expense policies, audit rules, workflows, expense types, approval hierarchies, user permissions, and system settings.
• Drive continuous improvement initiatives focused on automation, policy compliance, user experience, and operational efficiency.
• Partner with internal stakeholders and third-party providers to evaluate and implement system enhancements and new functionality.
• Support integrations between Concur and related systems including ERP, HRIS, travel booking tools, and card providers.
• Develop and maintain system documentation, SOPs, training materials, and knowledge articles.

• Support and enhance expense auditing processes to ensure compliance with company policy and internal controls; while managing bandwidth and risk.
• Analyze expense trends, policy violations, duplicate submissions, out-of-policy spend, and high-risk transactions.
• Partner with Finance, Audit, and Compliance teams on audit requests, reporting, and remediation activities.
• Assist with the administration and optimization of Concur audit tools and workflows, including targeted audit strategies.
• Monitor compliance metrics and recommend policy or process improvements to reduce risk and drive accountability.
• Develop, maintain and enhance key operational/performance KPIs and reporting for FP&A and Senior Executive team members.
• Lead financial oversight of our T&E spending by creating and developing key strategic reports in Expense Program to provide actionable insights into T&E spend, trends, compliance rates, and savings opportunities.

• Design and delivery training for employees, approvers, and auditors.
• Own T&E related communications, including policy updates, system enhancements and best practice guidance to internal customers.
• Oversee internal company Connect Pages for updates, compliance, and overall relevancy of information.

• Implement and cultivate a team environment that focuses on service levels, customer satisfaction, and productivity.
• Model and reinforce a positive working environment centered on company values.
• Measure department performance with appropriate metrics and utilize the metrics in measuring employee performance.
• Manage performance, address employee concerns, maintain adequate staffing levels and facilitate team development.
• Manage all aspects of the teams, including scheduling, team building, mentoring, disciplinary reviews, and termination of employment.

• BA/BS degree in Accounting/Finance or equivalent relevant experience.
• 4+ years of Accounts Payable and/or Travel & Expense, including hands on Concur experience; w/ previous supervisor/lead experience preferred.
• Must have strong customer service background.
• Ability to manage multiple tasks with strict deadlines.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications with strong working knowledge of advanced Excel functions.
• Continuous improvement attitude; ability to seek out opportunities to implement best practices.
• Highly motivated, self-directed, and…