Field Service Engineer HW - Cincinnati, OH

Field Service Representative (FSR)

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escale incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro-computers/PC based systems.
• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
• Identify and resolve simple imaging system defects.
• Performs routine maintenance, including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to:
  Proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, healthcare trainings.
• Minimum: HS Degree or Equivalent. Preferred:
  Associate degree, technical/vocational training or military experience with electronics and 2–5 years of related experience.

• Able to handle difficult customer situations including troubleshooting while the customer is observing.
• Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications Required Certifications and Training.
• Experience Level with Business Tools:
  Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Candidate must live within close proximity or be willing to relocate to Cincinnati, OH. This is a field based "remote" position that requires onsite work at several local customer locations.

Base Pay Range: $58,240 - $80,080

Siemens Healthineers is an Equal Opportunity and Aff〈…〉 (full EEO statement kept as original text)