Salesforce Solutions Architect

Employment Type: Contract-to-Hire

Duration: 6 month contract to hire

Preferred

Location:

4 days onsite in Chicago office

As a Senior Solution Architect specializing in CRM/Salesforce Sales and Manufacturing Cloud, you will support and optimize commercial sales and CPQ processes, streamlining CRM workflows from Lead to Order. Key success factors include partnering with business users to translate strategic priorities into technical requirements, aligning opportunity management with CPQ, reducing sales cycles, and enabling commercial teams through digital solutions.

Primary responsibilities include requirements analysis, process documentation and improvement, defining CRM objectives, collaborating with technical teams for development and implementation, and coordinating user acceptance testing and training. Success in this role requires strong communication skills, business and technical acumen, analytical thinking, and the ability to quickly understand and explain complex concepts within an Agile environment.

• CRM & Customer Lifecycle Management (Customer 360)
• Salesforce CPQ (Process Design, System Impacts, Data Requirements)
• Account & Opportunity Management
• Lead Conversion
• Customer Experience & Insights
• Dealer / Third-Party Business Models

• Partner with stakeholders to gather requirements and define priorities
• Develop business process flows and UX mockups
• Build Salesforce reports and dashboards
• Identify process improvements and optimization opportunities
• Document current and future-state processes
• Translate and communicate requirements to technical teams
• Maintain project and requirements documentation
• Lead meetings, presentations, and working sessions
• Coordinate system and user testing
• Support users during adoption and ongoing use
• Stay current on industry trends and best practices

Bachelor's degree in Information Technology, Business Management or a related field

• Minimum of ten years of prior Product Management, Solution Architecture or Business Analyst experience
• Strong understanding of process engineering and re-engineering, as well as process optimization.
• Experience CRM systems, such as Salesforce
• Expert communicator, with the ability to facilitate clear and proactive communication between technical and non-technical business users
• Proven ability to organize and execute project tasks using effective project management
• Familiar with Dev Ops platforms, including documentation of epics/user stories/features, as well as requirements traceability (RTM) in an agile methodology.
• Proven track record of successfully capturing, documenting, and communicating requirements for digital experience platforms, including experience with the following domains and concepts:
• Digital Sales Enablement and CPQ - Min 10 Yrs
• Salesforce admin - User Roles and Access