Sales Associate; Plaza del Lago

THE ROLE

The Sales Associate will support the opening and ongoing success of our new boutique in Plaza del Lago, serving as a brand ambassador within the local community. This role focuses on delivering an exceptional client experience, developing a loyal client base, and contributing to a high-performing team in an intimate retail environment.

• Consistently achieve and exceed monthly, seasonal, quarterly, and annual sales objectives
• Develop and maintain a sophisticated client network by leveraging clienteling tools and building long-term relationships through meaningful, personalized communication and service
• Demonstrate exceptional knowledge of Thom Browne collections, brand heritage, and craftsmanship to provide clients with tailored recommendations across all product categories
• Proactively identify opportunities to elevate the client experience through styling, cross-selling, and storytelling, staying attuned to emerging client needs
• Communicate valuable insights on client preferences, product performance, and market trends to drive sales
• Ensure operational excellence by managing product flow, maintaining internal control standards, and supporting seamless service delivery to drive sales performance

• Minimum 2-3 years’ experience in luxury retail or a high-touch client service environment
• Ability to source prospective clients through authentic outreach and strategic engagement
• Demonstrated proficiency in client relationship management, product knowledge, selling techniques, and effective communication
• Highly organized and self-motivated, with strong interpersonal skills and a collaborative mindset
• Confident, polished, and entrepreneurial; capable of excelling both independently and as part of a dynamic team
• Passionate representative of the Thom Browne world

• Competitive compensation
• Thom Browne Classic Uniform
• 401(k) company match
• Diverse and inclusive working environment